Why do you need to refresh your browser and clear your cache?

We get this question A LOT when developing websites for our clients. Especially when there are lots of revisions throughout the process. The reason you need to refresh your browser and/or clear your browser’s cache is because every time you visit a website, the content is being stored on your computer. If you’re not seeing changes that have been made to your site, there’s a pretty good chance that you’re viewing the older stored version of the site – not the site as it actually exists online. When in doubt, if you’re not seeing changes that have been made, the first troubleshoot you should try is to refresh your browser and clear your cache.

For more info on how to clear your cache, check out this easy to understand article by Leo Noteboom: “What’s a browser cache, how do I “clear” it, and why would I want to?

How do I send you all my Stuff?

In order to build your website, there will be a number of materials that need to be provided: files containing photographs, text, video and/or sound samples, basically all the content that you would like incorporated into your website. We understand that gathering all your materials can be a daunting task, which is why we have developed a systematic website building guide that will help you consolidate all of your materials in the easiest, least time-consuming way possible to ensure you website contains all the information you’d like to present to the world.

Why can’t I update and edit my own sound clips, and videos?

There are two reasons only ArtistUpgrade can edit these elements of your site: Technology and Integrity.

The Good News:
Every element we use on your website has to be approved by both the client and the designer. You’re coming to us for professional design and we take our work seriously. If we allowed our clients to whimsically upload any and all media elements to their website, the professional integrity of the work could be (and often is) lost. Most images that are posted to your ArtistUpgrade website have been edited in some way by our designers (be it color-correction, resizing, retouching, and more) to create a powerful brand image. All elements work together to create a strong marketing message that results in an original design just for you. If one visual element changes, there is a ripple effect that all the other elements will need to be adjusted as well.

The Other Good News: You CAN edit your text-based information from any computer connected to the internet and also upload and label photos to your photo galleries. Any future edits you need to make to your sound clips and videos are only an email or phone call away! We’ve developed a fast and hassle free system to keeping your site current. Simply email your edits along with any images, sound clips, and videos to updates@artistupgrade.com and your edits will be complete within 24 hours. Not only that, but we also offer rush editing for clients who need updates pronto!!

Why do you need a deposit and is it refundable?

We ask for a deposit for two reasons. One, when you decide to purchase a website we make a commitment to you: you become our priority and your deposit insures our love. Two, there is a lot of work that goes into the preparation of building your personal website. By making a deposit, we know that you are just as committed to your website as we are. Many times, people will want a website only to find out that there is effort involved to make it happen. Your deposit lets us know that you are serious, and ensures that you receive the best customer service and care. Deposits are non-refundable, but never expire.

Other Web Designers have monthly fees, why don’t you?

At ArtistUpgrade, you pay for what you get, and that’s it. Why do we do this? Well, we’d rather avoid the smoke and mirrors and give you what you want: a website that works and provides you with the options you need to keep your website current, effective, and up to speed while allowing flexibility with your budget. We also believe that edits which take minutes shouldn’t cost you an hour. ArtistUpgrade has developed our Signature Websites to give you the most for your money with options that suit your specific needs, budget, and goals.

I like Flash™, do you do Flash™?

While we are adept at Flash™, we do not find that it serves our clients well. Flash™ is useful for a number of purposes: online applications, cool web-ads, and showing off your Flash™ skills to people who require Flash™. But in a world that values time, you’ll wind up doing more damage than good with a thirty-second Flash™ intro to your website, or distracting your viewers while they visit your website with extraneous movements.

It’s amazing how many people lose interest (rather than gain) after having to sit through half a minute of whooshing images and funky beats. The point of a website, especially your website, is to give your audience information about you, not showcase how talented your Flash™ designer is. Not only that, but Flash™ is not compatible with all devices. It’s true, most people have access to the Flash™ plug-in, but there are still those who do not. For this reason, most Flash™ sites have alternative HTML sites that will render in browsers or devices that don’t read Flash™. Keep in mind that this means the development of two websites, and usually twice the investment.

If you do decide that Flash™ is the way you’d like to go, we’re happy to discuss options and point you in the right direction. In our experience, Flash™ is an option, but not the best option for the majority of our clients.

Are Your Websites Cross-Browser Compatible?

There are dozens of browsers on the Internet. Firefox, Safari, Internet Explorer, Yahoo, Google Chrome, and many many more. Each browser interprets or “reads” websites in a slightly different way.  We do our best to create your site so that is viewable in all major current browsers and many mobile devices. For security purposes, we do not design for the lowest common denominator or outdated versions of browsers (like IE 6 or AOL). Please contact us if you have more questions about specific browser compatibility!