Our in-house designer oversees every single aspect of the web design, tailoring the site to meet all your specific needs, discuss options, and find the best solution for you. We’re there for you every step of the way before, during, and long after your website has been launched.
Remember, you can always easily access your file sharing account by bookmarking the following link: files.artistupgrade.com. If you forget your username and password, no worries! Simply contact ArtistUpgrade, and we’ll get ya up and running in no time!
Below you will find frequently asked questions regarding your file sharing account. If you can’t find an answer here, please feel free to contact your Project Manager at any point in the process.
- How Do I Download a File?
- How Do I Upload a File?
- How Do I Remove a File?
- How Do I Move a File?
- How Do I Copy a File?
- How Do I Rename a File?
- How Do I Add Notes to my Files?
- What’s the Deal with Pages and forms?
- How Do I Create a New Folder?
- How Do I Share my Account with a Collaborator without Giving them Access to my Account?
- I have Voice Demos, What Format should they be in?
- I have Videos, What Format should they be in?
How Do I Download a File?
The first thing you’ll want to do when you access your file sharing account and reset your password is download the ArtistUpgrade Instructions (for Signature Site and Custom Site clients) or VO Form (for Voiceover clients).
To download the file, simply click on the file name and select “OK” (or you can select the box to the left of the file and choose “Download” from the top menu bar).
How Do I Upload a File?
To upload a file or files, click on the Upload feature at the top left of the menu bar in your file sharing account. There are two principal options for uploading files: the basic uploader, and the Java Uploader.
To upload an individual file (less than 25 MB), browse for the file on your computer. Select the file, and Upload.
To upload larger files (up to 1 GB) and multiple files at a time, use the Java Uploader feature.
NOTE: Keep in mind that upload time will vary depending on the size and quantity of the files.
TIP! For clients who are getting ArtistUpgrade Signature Sites or a Custom Site, we recommend creating a folder on your computer desktop labeled “My Website”. Within that folder, create subfolders for each page or section on your website, and place all your materials into the corresponding folders. When you’re finished gathering all your materials, use the Java Uploader feature in your file sharing account to upload all of the files to the corresponding folder at once.
How Do I Move a File?
To move a file into a different folder, select the file and choose “Move” (5th button from the left) in the top menu bar in your file sharing account. You can then select the folder into which you would like to move the file. Click “Save” when you are ready to move the file. You can cancel at any point by clicking “Cancel”.
How Do I Copy a File?
To make a duplicate of your file and place it into another folder, you should select the file, choose “Copy” (4th button from the left in the menu bar), and select the folder you would like to copy it to. You can cancel out by clicking “Cancel”.
How Do I Rename a File?
If you need to rename a file after you’ve uploaded it to your account, select the file and choose “Rename” from the top menu bar in your file sharing account. Rename the file and click “Rename” when you are finished. You can cancel at any point by clicking “Cancel”.
What’s the deal with the PAGES and FORMS folders?
If you are getting an ArtistUpgrade Signature Site, you will see two folders in your file sharing account – PAGES and FORMS. The PAGES Folder includes folders for each page of your Website. The FORMS Folder includes all of the forms that correspond to each page of your site. Simply download each form, fill it out, save your changes, and upload the form to the corresponding PAGE Folder, along with your materials for that specific page.
If you have any questions, refer to your Instructions, or contact your Project Manager!
How Do I create a New Folder?
To create a new folder (for example, a Miscellaneous Folder for files that you’d like to include for our reference only or do not know where to place), select the “New Folder” option in the top menu bar in your file sharing account. Name the Folder and click “Save”.
How Do I Share my Account with a Collaborator without giving them Access to my Account?
If you would like other people/organizations to submit files for your project without granting them access to the account we created for you, you can provide them with the instructions below (copy & paste into email):
Go to URL: http://artistupgrade.com/upload.php
Enter Username: artist
Enter Password: upgrade2011
Use the browse/upload feature to submit files – that’s it!
I have Videos, What Format should they be in?
Acceptable formats for upload are .flv, .mp4, and .mov. If your videos are on YouTube or Vimeo, just send us the links, and we’ll embed them onto the site!
As always, please feel free to contact your Project Manager at any point in the process. Happy gathering!